Shipping Policy. Has My Order Been Dispatched Yet? How Can I Track It?

Once your purchase was sent for delivery we’ll mark it complete. You will subsequently receive an email from us with the monitoring details. Please notice that the email may go to your spam or junk folder.

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Most items will be sent within 2 working days of the order being placed (most within one working day). Please ensure your address is correct at time of order to decrease the possibility of prolonging the managing time. However, sometimes extended delays may occur due to weather events or other third parties delaying pickup, like couriers. We attempt to reduce delays as far as possible, but sometimes they’re unavoidable.

Most items will be dispatched from our support center, but a few will be transmitted from warehouses in Melbourne, Sydney, Perth or Brisbane. Items such as televisions are saved at 3 places around Australia, Perth, Melbourne and Brisbane. We will usually send out of the nearest warehouse to accelerate delivery, but if stock in one warehouse has run out we’ll send from another. This can cause a small delay in delivery.

Before we delve too deep into this article, I think it’s ideal to remind those familiar with Kodi (and those new to it) that it is an ever-evolving system. Because of the nature of the system many add-ons come and go, most often without warning or fanfare. The majority of the time you won’t even be aware your favourite add-on has been closed down since it will often continue to operate, but as time goes by you will start to notice fewer and fewer links are functioning. This is just because of the add-on being left and fresh links not being picked up. That is why it’s super important to remain on top of the game and check here on a regular basis for new Kodi add-on releases. Again, if your favourite addon no longer functions it is not a problem with your device or Kodi, the person behind the add-on has walked away from developing it further to keep it running

We offer several delivery options. You can get your delivery via regular or express delivery. Express delivery is quicker, but next day is only guaranteed for many destinations. At the second we use Fastway Couriers, Couriers Please Australia Post, TNT, Allied Express and Star Track Express.

Delivery prices can change without notice. If you’ve already placed an order and the price changes we (Jolly John’s Online Discounts) will cover any extra costs.

To get a shipping quote add the item to your cart and head to the cart page. Next input your state and postcode to find a shipping cost estimate. Alternatively, there’s a postage calculator below the cost and add to cart button.

Please notice that we (Jolly John’s Online Discounts) aren’t in the state post next day guaranteed network. Express post isn’t guaranteed for the following day, but it is going to be quicker than standard. For next day deliveries we fall under the NSW and QLD express post next day guaranteed network.

We (Jolly John’s Online Discounts) are not responsible for transit times. Once it’s been handed over to the carrier we have no control over the rate of delivery. We encourage you to contact the carrier and us if you think it’s running late.

Refunds for express postage won’t be given unless the destination (buyers speech ) is within the following day network which we fall under. eg, NSW and QLD networks

We (Jolly John’s Online Discounts) are responsible for the secure delivery of your product. If it arrives damaged or just does not arrive please contact us immediately so that we may initiate an investigation with the carrier and send a new product. If it’s damaged we will need photographic evidence. Please email it to hello@jollyjohns.com.au or use the returns form.

If the item doesn’t arrive but is marked as delivered by the carrier it’s the buyers responsibility to contact the individual carrier. In brief they won’t discuss the situation with us (Jolly John’s Online Discounts) once it’s been marked as delivered. We will, however, offer any support possible. Always make sure to check around the house and garden, under outdoor furniture, BBQ’s, behind grass plants and in meter boxes.

Some big items like TV’s will entice a surplus additional fee to some remote places.

Postage costs are not refundable

Rough estimated delivery times are below. More true timeframes are available on the checkout page when your address has been entered. Bulky things such as televisions may take an extra couple of days.

NSW- 2 to 6 business days

Victoria & SA- 4 to 7 working days

South Queensland — 3 to 5 working days

North Queensland — 4 to 7 working days

Tasmania — 4 to 8 working days

NT and WA — 7 to 14 business days

Outlying lands — 14 to 21 business days

NZ — 4 to 10 business days

UK, USA, Canada — 3 to 4 months

The delivery information will have a hyperlink to an external site with monitoring. It is to Australia Post, Fastway Couriers or Shippit (a third party logistics firm who manage Couriers Please, Fastway and Australia Post).

Please note. Some items are so small and cheap that there will be no tracking available for them since they’ll be delivered as regular post. Please allow up to another 3 working days beyond the anticipated delivery date before contacting us.

ATL, Safedrop, Authority to depart

Should you decide to choose ATL, Authority to depart or secure drop, you’re liable for any loss or damage the item receives after it’s been delivered safely. By electing to have the order delivered by secure drop, ATL or jurisdiction to depart you’re indemnifying Jolly John’s of any responsibility for the delivery of this merchandise.

Should Jolly John’s place your item by means of safe drop, ATL or Authority to depart without your approval, we will be liable should the item go missing or sustain damage in the time that it had been safely delivered and you have taken ownership of the goods.

Handling period

We strive to get your orders out as soon as possible, regardless if you purchase express or standard shipping. However, we have cutoff times for all orders and delivery procedures.

Australia Post cutoff period for new orders is 3:30 pm weekdays

Couriers Please cutoff time for new orders is 10:00 am weekdays

Fastway Couriers cutoff period for new orders is 1:30 pm weekdays

Please notice that we don’t prepare or dispatch any orders on weekends, public holidays or Australia Post picnic times.

Express Post

All orders sent by state post will still receive the fastest treatment. However, as we’re out of the federal state post system, deliveries will require somewhat longer than next day. The following day warranty can be fulfilled if your postcode falls within the NSW/ACT and Queensland express post warranty network. You can learn if your postcode is in the network by visiting the link.

That concludes our guide. We hope that you found it informative and helpful. Please remember to check back here on a regular basis for more guides, tips, tricks and latest news.

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Our TV Boxes

(All prices in Australian dollars)


Are you looking for a TV box for your Kodi experience?

Why not take a look at one of out amazing deals? With reliable boxes starting well under $100 they're an item not to be missed, and yes, we will ship worldwide. But if you are concerned about a power supply matching your country, fear not. Although our TV boxes come with an AU power supply, you can power the boxes with a 2 amp USB lead. All you have to do is connect the closest USB port to the power input to a 2 amp power supply and you have power.

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