Shipping Policy. Has My Order Been Dispatched Yet? How Can I Track It?


Once your order has been sent for delivery we will mark it as complete. You will then receive an email from us with the tracking information. Please note that the email may go to your spam or junk folder.

Most items will be sent within 2 working days of the order being placed (most within one working day). Please ensure that your address is correct at time of purchase to reduce the risk of prolonging the handling time. However, occasionally extended delays may occur due to weather events or other third parties delaying pickup, such as couriers. We try to reduce delays as much as possible, but sometimes they are unavoidable.

Most items will be dispatched from our service centre, but some will be sent from warehouses in Melbourne, Sydney, Perth or Brisbane. Items such as televisions are stored at 3 locations around Australia, Perth, Melbourne and Brisbane. We will usually send from the closest warehouse to speed up delivery, but if stock in one warehouse has run out we will send from another. This may cause a slight delay in delivery.

We offer several delivery choices. You can get your delivery through standard or express delivery. Express delivery is faster, but next day is only guaranteed for several destinations. At the moment we use Fastway Couriers, Couriers Please Australia Post, TNT, Allied Express and Star Track Express.

Delivery costs can change without notice. If you have already placed an order and the cost changes we (Jolly John’s Online Discounts) will cover any additional costs.

To get a delivery estimate add the item to your cart and head to the cart page. Next enter your state and postcode to get a delivery cost estimate. Alternatively, there is a postage calculator below the price and add to cart button.

Please note that we (Jolly John’s Online Discounts) are not in the express post next day guaranteed network. Express post is not guaranteed for the next day, but it will be faster than standard. For next day deliveries we fall under the NSW and QLD express post next day guaranteed network.

We (Jolly John’s Online Discounts) are not responsible for transit times. Once it has been handed over to the carrier we have no control over the speed of delivery. We encourage you to contact the carrier and also us if you believe it is running late.

Refunds for express postage will not be given unless the destination (buyers address) is within the next day network that we fall under. eg, NSW and QLD networks

We (Jolly John’s Online Discounts) are responsible for the safe delivery of your item. If it arrives damaged or just doesn’t arrive at all please contact us immediately so that we can initiate an investigation with the carrier and send a new item. If it is damaged we will require photographic proof. Please email it to hello@jollyjohns.com.au or use the returns form.

If the item does not arrive but is marked as delivered by the carrier it is the buyers responsibility to contact the respective carrier. In short they will not discuss the matter with us (Jolly John’s Online Discounts) once it has been marked as delivered. We will, however, offer any support possible. Always be sure to check around the home and garden, under outdoor furniture, BBQ’s, behind pot plants and in meter boxes.

Some large items such as TV’s will attract a surplus additional fee to some remote areas.

Postage costs are not refundable

Rough estimated delivery times are below. More accurate timeframes are available on the checkout page once your address has been entered. Bulky items such as televisions may take an additional couple of days.

NSW- 2 to 6 business days

Victoria & SA- 4 to 7 working days

South Queensland – 3 to 5 working days

North Queensland – 4 to 7 working days

Tasmania – 4 to 8 working days

NT and WA – 7 to 14 business days

Outlying territories – 14 to 21 business days

NZ – 4 to 10 business days

UK, USA, Canada – 3 to 4 weeks

The delivery information will include a link to an external website with tracking. It will be to either Australia Post, Fastway Couriers or Shippit (a third party logistics company who handle Couriers Please, Fastway and Australia Post).

Please note. Some items are so small and cheap that there will be no tracking available for them as they will be sent as regular post. Please allow up to an additional 3 working days past the expected delivery date before contacting us.

ATL, Safedrop, Authority to leave

Should you elect to select ATL, Authority to leave or safe drop, you are responsible for any loss or damage the item receives once it has been delivered safely. By electing to have the order delivered by safe drop, ATL or authority to leave you are indemnifying Jolly John’s of any responsibility for the delivery of the item.

Should Jolly John’s post your item by way of safe drop, ATL or Authority to leave without your consent, we shall be responsible should the item go missing or sustain damage in the time that it was safely delivered and you have taken possession of the goods.

Handling time

We strive to get your orders out as quickly as possible, regardless if you order express or standard delivery. However, we have cutoff times for all orders and delivery methods.

Australia Post cutoff time for new orders is 3:30 pm on weekdays

Couriers Please cutoff time for new orders is 10:00 am weekdays

Fastway Couriers cutoff time for new orders is 1:30 pm weekdays

Please note that we do not prepare or dispatch any orders on weekends, public holidays or Australia Post picnic days.

Express Post

All orders sent by express post will still get the fastest treatment. However, as we are outside of the national express post network, deliveries will take a little longer than next day. The next day guarantee can be met if your postcode falls within the NSW/ACT and Queensland express post guarantee network. You can find out if your postcode is in the network by going to this link.

By |2017-11-20T22:34:50+00:00August 18th, 2016|Help, Sales And Orders|0 Comments